SAML SSO configuration error - JumpCloud (Third-Party IDP Provider)

[AmitYadav_Geo]

Hi All,

We have setup SAML SSO but receiving an 'Unauthorized.Error 4014' error.

The following configuration was made:

IDP provider:

Cortex XDR SSO configuration:

Unfortunately we receive the below error:

Would anyone know whats occuring here please.

Many thanks

Amit

[anlynch]

Hi @AmitYadav_Geo,

Thanks for reaching out through LIVEcommunity!

The error you've provided "Unauthorized.Error 4014" is indicative of a configuration error in the mapping.  Please see below for example schemas and ensure that yours match.

Email: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress

Group Membership: http://schemas.microsoft.com/ws/2008/06/identity/claims/groups

First Name: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname

Last Name: http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname

I'll also add that if this is a critical issue please create case with our support engineers.  They'll be able to provide you guidance as you work through this issue.

I hope this information helps and have a great day!

[AmitYadav_Geo]

Hi Anlynch,

The links you posted are broken:

Also in the guidance of Cortex XDR support engineer, I have set the attributes to his advice:

"Please bear in mind that in SSO Mapping you need to use the following values:"

email=email
firstname=firstName
group_name: groupName
lastname = lastName

Therfore I added the group attribute.

Unfortunately still getting the '4014' error 😞 😞

Any ideas please?

Many thanks

Amit