The Cortex XDR version upgrade on my computer is not progressing from "In progress".

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The Cortex XDR version upgrade on my computer is not progressing from "In progress".

L0 Member

The Cortex XDR version upgrade on my computer is not progressing from "In progress".

When grouping and upgrading some agent has stuck on "In Progress" situation, we cannot even cancel and stop it.

Even rebooting the computer and then upgrading again does not work.

Could you please advise how we can solve this issue?

Thank You

1 REPLY 1

L4 Transporter

Hi @mkakara,

 

The jobs may well still be in progress. However, given that you've probably encountered a bug requiring a detailed investigation, I recommend creating a case with Support at https://support.paloaltonetworks.com/. The Support engineers will verify if or not the jobs are truly still in progress or if a bug has been encountered.

 

Please let us know the results of the case when you have the opportunity.

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
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