Unable to do anything in the computer

[KiranKandel]

Hi, 

I was working for a company which installed Cortex XDR in my computer, now I have left that company while ago. 

They don't pick-up calls or anything in order to uninstall this for me. 

I can't use any files, It has now blocked my internet connections too. 

I don't know how to uninstall this and get control of my PC? 

Can anyone help me how to go on about this? 

Thanks, 

[SilviuMihailDascalu]

Hi,

Please follow the below article(s) to uninstall Cortex XDR Agent depending on the OS type.

- Windows 

- Linux

- Mac

Let me know if you have any questions or concerns!

Thanks,

Silviu

[KiranKandel]

Hi Silviu, 

I followed all the articles and had zero luck with it. 

It has disabled my Agent Tampering Protection where I cannot open to do anything to it. 

I have no control on what I can do in the computer because of it. I was thinking about saving all my documents and files to external hard drive and factory resetting the computer. But this doesn't allow me to connect any external devices either. 

I don't know what to even do at this point. 

Thanks, 

[SilviuMihailDascalu]

You need to get in touch with your IT team to resolve this problem as you need the uninstall password.