Unable to do anything in the computer

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to do anything in the computer

L0 Member

Hi, 

 

I was working for a company which installed Cortex XDR in my computer, now I have left that company while ago. 

They don't pick-up calls or anything in order to uninstall this for me. 

I can't use any files, It has now blocked my internet connections too. 

I don't know how to uninstall this and get control of my PC? 

Can anyone help me how to go on about this? 

 

Thanks, 

3 REPLIES 3

L3 Networker

Hi,

 

Please follow the below article(s) to uninstall Cortex XDR Agent depending on the OS type.

 

- Windows 

- Linux

- Mac

 

Let me know if you have any questions or concerns!

 

Thanks,

Silviu

Silviu-Mihail Dascalu

Hi Silviu, 

I followed all the articles and had zero luck with it. 

It has disabled my Agent Tampering Protection where I cannot open to do anything to it. 

I have no control on what I can do in the computer because of it. I was thinking about saving all my documents and files to external hard drive and factory resetting the computer. But this doesn't allow me to connect any external devices either. 

I don't know what to even do at this point. 

 

Thanks, 

You need to get in touch with your IT team to resolve this problem as you need the uninstall password.

 

 

 

Silviu-Mihail Dascalu
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!