Unable to do anything in the computer

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Unable to do anything in the computer

L0 Member



I was working for a company which installed Cortex XDR in my computer, now I have left that company while ago. 

They don't pick-up calls or anything in order to uninstall this for me. 

I can't use any files, It has now blocked my internet connections too. 

I don't know how to uninstall this and get control of my PC? 

Can anyone help me how to go on about this? 




L3 Networker



Please follow the below article(s) to uninstall Cortex XDR Agent depending on the OS type.


- Windows 

- Linux

- Mac


Let me know if you have any questions or concerns!




Silviu-Mihail Dascalu

Hi Silviu, 

I followed all the articles and had zero luck with it. 

It has disabled my Agent Tampering Protection where I cannot open to do anything to it. 

I have no control on what I can do in the computer because of it. I was thinking about saving all my documents and files to external hard drive and factory resetting the computer. But this doesn't allow me to connect any external devices either. 

I don't know what to even do at this point. 



You need to get in touch with your IT team to resolve this problem as you need the uninstall password.




Silviu-Mihail Dascalu
  • 3 replies
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