Unable to install Cortex XDR agents 8.1.x or later on Windows 10 Pro Computers

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to install Cortex XDR agents 8.1.x or later on Windows 10 Pro Computers

L0 Member

Hello peers,

 

I tried installing Cortex XDR agent v8.1.x earlier and v8.2.x recently - the Setup Wizard ends prematurely because of some error not presented in detail.

Alternatively, I could install previous version and further upgrade to latest.

 

Has anyone else had this kind of interruption? Could you please share what needs to be done or anything that could help?

 

Thanks in advance.

2 REPLIES 2

L5 Sessionator

Hello,

 

Thank you for writing to Live Community.

 

Due to limitations on Live community, I would suggest you checking with TAC support and share logs with them for the further analysis. They will help you with RCA and the workaround which you can share here.

 

Hope this helps.

Please mark the response as "Accept as Solution" if it answers your query.

 

Regards,

Ashutosh

 

Ashutosh Patil

L0 Member

Did Palo Alto find a work around?

 

  • 1827 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!