Understanding xdr licensing

cancel
Showing results for 
Search instead for 
Did you mean: 

Understanding xdr licensing

L1 Bithead

I am reviewing my organizations XDR licenses and noticed that the dashboard seems to be reporting an inaccurate amount of licenses used. We only have 146 endpoints in our environment. We have approximately 125 non-persistent VDI workstations. However, the dashboard shows 520 licenses have been used. When filtering for connected devices, I only see about 130 endpoints. The others show a status of 'disconnected' or 'connection lost'.

 

Is there a way to have the dashboard properly reflect the number of endpoints?

 

According to https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/cortex-xdr-prevent-over...  " In the case of non-persistent VDI, the Cortex XDR agent registers with Cortex XDR as soon as the user logs in to the endpoint. "  Does this mean that in a non-persistent VDI environment that licenses get assigned per log on session?

1 ACCEPTED SOLUTION

Accepted Solutions

L2 Linker

Hi Dgagnon,

 

With regards to the vdi, did you use the vdi switch install procedure for this non-persistent vdi? So that way it accurately reflects the actual use of your VDI environment

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-4/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

 

As for the License dashboard, its the total of connected and disconnected.. once it goes to connection lost state, it doesnt count anymore.. you get your license back.

https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/cortex-xdr-prevent-over...

View solution in original post

1 REPLY 1

L2 Linker

Hi Dgagnon,

 

With regards to the vdi, did you use the vdi switch install procedure for this non-persistent vdi? So that way it accurately reflects the actual use of your VDI environment

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-4/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

 

As for the License dashboard, its the total of connected and disconnected.. once it goes to connection lost state, it doesnt count anymore.. you get your license back.

https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-prevent-admin/cortex-xdr-prevent-over...

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!