USB protection exeption for ClickShare usb Device

[D.Meyer]

Hello everybody,

if we block USB Drives/Windows drives our ClickShare (USB Screen Share Dongle) devices also get blocked.

But they don´t appear in the "Device Control Violations" list so we can´t exclude them from blocking. 

We tried to exlude the path for the *.exe on the ClickShare but this seems not to work.

How can we exlude these ClickShare?

bstrgrds 

[jmazzeo]

Hi @D.Meyer, thanks for reaching us using the Live Community.

You can create permanent device exceptions under Endpoints - Policy Management - Extensions - Device Permanent Exceptions, you need to fill this fields in Common or Custom device types:

You should be able to get the product codes and serial numbers from the vendor.

If this post answers your question, please mark it as the solution.