What is an agent protection password?

Reply
Highlighted
L0 Member

What is an agent protection password?

I use MacOs and Cortex XDR, and I wanna uninstall the Cortex XDR.

Cortex XDR Uninstaller.app said a following sentence:

[ Enter agent protection password ( set by the administrator ) ]

 

I didn't set the agent protection password.

How can I uninstall the Cortex XDR???

 

MacOs Catalina 10.15.5

Cortex XDR Version 7.1.1

 

Please help me.

L4 Transporter

Hi @nnEiji-

 

The agent protection password can be set in the agent settings profile for each specific OS type.  To set the password, go to Endpoints > Policy Management > Profiles and either modify an existing profile or create a new one.  Ensure you select the correct OS that you want to set -- in this case macOS.  Next locate uninstall password, set it, and save it.  Make sure that the profile is applied to the correct policy rule that includes the machine you wish to set.  

 

dfalcon_0-1594871831681.png

 


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
Highlighted
L0 Member

Thank you for your reply!

This problem is solved. I appreciate you!

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!