Windows 10 , 2 Clients won't start from Testgroup of 5 Clients after Update Cortex XDR 8.3.1 to 8.4.1

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Windows 10 , 2 Clients won't start from Testgroup of 5 Clients after Update Cortex XDR 8.3.1 to 8.4.1

L0 Member

Hi,

I have arequest. We were informed to upgrade to Cortex XDR 8.4.1.

 

In our Testgroup of 5 Clients, 2 Clients aren't working anymore.

 

Windows 10 , 2 Clients won't start after Update Cortex XDR 8.3.1 to 8.4.1

3 Clients with Windowss 10 are still starting.

 

Tests with the Windows 11 Systems didn't show any problems so far.

1 REPLY 1

L2 Linker

Hi,

 

Thanks for reaching LC.

Windows 10 (and below) devices require a patch for cortex to work properly, more information on this can be found on this link:

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Windows

 

Please check if these patches are installed on the devices that are not working properly.

 

If this reply answers your question, please mark it as solution.

 

Regards,

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events: Cortex XDR Customer Corner
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