09-10-2021 02:31 PM
We recently upgraded our XDR Clients from 7.4.2 to 7.5.0. Since the upgrade a lot of our Windows Servers seem to be using a lot more memory that what I recall other client versions using. For example, older versions where like 200-400MB of usage but with 7.5.0 they are using like 650MB up to 1GB of memory on the Cortex XDR Service (cyserver.exe). I can reboot the service and the memory usage goes down but slowly starts to creep up again.
I opened a ticket with support but they are like "Whaaaaaaaat?" They are still reviewing all the data we submitted
Anyone else having similar issues? Just wondering.
09-13-2021 05:22 AM
Haven't had the issue "yet" per say. Getting ready to update our departments workstations to 7.5 today actually. This is good to know. I wish they'd stop EOL'ing their versions so fast. Making it hard to keep up and operate efficiently. I'll keep you posted on our results too. Thanks for the heads up on this.
09-13-2021 10:47 AM - edited 09-13-2021 10:49 AM
Just to Update I monitored a server over the weekend. The memory usage of the Cortex XDR service continually went up. Starting at 400MB on Friday and now, on Monday, it's at 700+. If I restart the service or machine, it goes back down to a more normal range of 250-350MB and the memory usage starts slowly creeping up again.
Nothing helpful or insightful to add from the Support crew either. Just a lot of file uploads and analyzing.
Will update if I hear something.
09-13-2021 12:25 PM
I cancelled my IT workstation update for today until I/we can learn more. I hope they have a 7.5.1 version coming soon to maybe address some of these issues.
09-14-2021 07:21 AM
We got a server where cyserver.exe is taking 20GB of memory. Also in contact with support.
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