12-22-2021 10:11 AM
After getting a Tech Coordinator to remove the old Traps version, she rebooted, and downloaded and installed XDR version 7.5 that I had sent to her. However it shows it is disabled and will not connect to the server. Any advice?
12-22-2021 11:26 PM
Hi Pdysart,
have you checked that you have physical network connection from this endpoint to the xdr tenant/console both ways (outbound/inbound). I mean, no Fw dropping connection, endpoint on isolated network or any other kind of network issue ....
KR,
Luis
12-23-2021 10:19 AM
Looks like other schools were having the same issue yesterday and the issue resolved itself. Today they are connecting to the console. Must have been a temporary network issue that has been resolved. Thank you!
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