XDR install not connecting

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XDR install not connecting

L1 Bithead

After getting a Tech Coordinator to remove the old Traps version, she rebooted, and downloaded and installed XDR version 7.5 that I had sent to her. However it shows it is disabled and will not connect to the server. Any advice?




L4 Transporter

Hi Pdysart, 

have you checked that you have physical network connection from this endpoint to the xdr tenant/console both  ways (outbound/inbound). I mean, no Fw dropping connection, endpoint on isolated network or any other kind of network issue .... 


Looks like other schools were having the same issue yesterday and the issue resolved itself. Today they are connecting to the console. Must have been a temporary network issue that has been resolved. Thank you!

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