XDR - Printing delay all documents

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XDR - Printing delay all documents

L3 Networker

Hi,
Has anyone had a delay in W11 with Cortex XDR , when trying to print, for example, a PDF
In my case, to print a simple 1mb pdf... edge opens the pdf by default... and when we do CRTL+P, we wait 1 to 2 minutes, until the preview appears and we can print.

The machine has a lot of free resources (memory cpu etc)...

I think the cortex is analyzing something in the process or in the document , but I can't be sure, can anyone help?

 

Please mark the response as "Accept as Solution" if it answers/help your question.

Best regards
Tiago Marques
1 REPLY 1

L4 Transporter

Hi @tlmarques,

Thanks for reaching out on LIVEcommunity!

 

Currently there are no known issues affecting print speed with the Cortex XDR Agent.  If you continue having these problems I suggest creating a support ticket.  Our support engineers will be able to look at the logs of affected endpoints and offer a solution is a problem with the Cortex XDR Agent is found.

 

I hope you find this information helpful!  Have a great day!

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