10-04-2024 01:09 PM
Hi everyone! I have a question about the XSOAR Bot in Slack. If you send anything to the bot, it responds with a message like this:
I'm sorry, I did not understand. I can understand the following commands: - list incidents [page x] - list my incidents [page x] - list my tasks - list closed incidents - new incident [details] - mirror incident-id
The problem is that sometimes when you send a message, like a "." or anything else, it doesn't respond. However, the bot does work because I still receive messages from XSOAR. Do you know if this issue is related to the Slack integration or if it’s a problem with the XSOAR server?
10-07-2024 05:26 AM
Hi, have you checked the arguments in the config and tested the bot?
> https://xsoar.pan.dev/docs/reference/integrations/slack-v3#commands
> https://xsoar.pan.dev/docs/reference/integrations/slack-v3#send-notification
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
