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10-04-2024 01:09 PM
Hi everyone! I have a question about the XSOAR Bot in Slack. If you send anything to the bot, it responds with a message like this:
I'm sorry, I did not understand. I can understand the following commands: - list incidents [page x] - list my incidents [page x] - list my tasks - list closed incidents - new incident [details] - mirror incident-id
The problem is that sometimes when you send a message, like a "." or anything else, it doesn't respond. However, the bot does work because I still receive messages from XSOAR. Do you know if this issue is related to the Slack integration or if it’s a problem with the XSOAR server?
10-07-2024 05:26 AM
Hi, have you checked the arguments in the config and tested the bot?
> https://xsoar.pan.dev/docs/reference/integrations/slack-v3#commands
> https://xsoar.pan.dev/docs/reference/integrations/slack-v3#send-notification
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