Cortex XSOAR - Community Edition Support

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L2 Linker

Cortex XSOAR - Community Edition Support

Post here for all of your Community Edition support questions and one of our product experts will get back to you soon! 

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L0 Member

Prompted to attached my license to the Demisto Server but upon refreshing the web page, it is requesting for my license again.

 

Capture.PNG

 

Any help?

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L1 Bithead

Hi,

 

This might happen when the license expired before uploading it. Open the license file (it's a normal text file), and check expiration on it. Otherwise - try restarting the server, and then upload again.

If nothing works - Please check the logs for errors regarding license, and share so we can look.

 

Gilad 

Shriki
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L0 Member

I am having this same issue. I can't seem to get any help anywhere to get another license file either.

 

The log message related to license key is as follows...

"2020-09-04 08:54:26.0285 info [POST] "/license/upload" 200 2.064315ms (source: /home/circleci/.go_workspace/src/github.com/demisto/server/web/middleware.go:90)"

 

Attached is a screen shot of the license screen.Annotation 2020-09-04 083840.jpg

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L1 Bithead

MattEllisPAC20, are you not able to perform any action? When the system is downgraded to Free Edition - you should be able to work with it, under the Free Edition limitations (https://start.paloaltonetworks.com/rs/531-OCS-018/images/Cortex_XSOAR_Community_Edition_FAQ.pdf)

Shriki
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