Error while closing incident

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Error while closing incident

L1 Bithead

Hi!

we are testing XSOAR on a local VM. We have created several incidents via an integration with our Threat intel solution.

When we are going to close an incident.. it doesn't close! 

We get no error from the UI. If we go to the VM console, from /var/log/demisto/server.log we can see this error:

 

migueltubia_0-1650377850811.png

We have no idea how to troubleshoot this... Could you help me?

Thanks!!

Miguel.

1 accepted solution

Accepted Solutions

L4 Transporter

Hi @miguel.tubia,

 

Looks like an issue with docker. Did you run the post installation health check - https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-6/cortex-xsoar-admin/installation/post-insta...

 

If you continue to see this error, please raise a support case. 

 

Thanks, 

Jeremy.

View solution in original post

3 REPLIES 3

L1 Bithead

Ok, after a bit more of "playing", I have seen this. I created a new Incident Type and defined this field:

 

migueltubia_0-1650379847298.png

The "post processing" using this script. I have removed this configuration and now it closes OK.

 

Now, next question.... is... why this automation is reporting an error.. 🙂

 

L4 Transporter

Hi @miguel.tubia,

 

Looks like an issue with docker. Did you run the post installation health check - https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-6/cortex-xsoar-admin/installation/post-insta...

 

If you continue to see this error, please raise a support case. 

 

Thanks, 

Jeremy.

L1 Bithead

Hi!

 

thanks! All checks are ok, and now... I can generate a report with no error, so... Mistery!

 

Thanks for your help!!

Regards.

Miguel.

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