Error while closing incident

[miguel.tubia]

Hi!

we are testing XSOAR on a local VM. We have created several incidents via an integration with our Threat intel solution.

When we are going to close an incident.. it doesn't close! 

We get no error from the UI. If we go to the VM console, from /var/log/demisto/server.log we can see this error:

We have no idea how to troubleshoot this... Could you help me?

Thanks!!

Miguel.

[miguel.tubia]

Ok, after a bit more of "playing", I have seen this. I created a new Incident Type and defined this field:

The "post processing" using this script. I have removed this configuration and now it closes OK.

Now, next question.... is... why this automation is reporting an error.. 🙂

[jfernandes1 · Accepted solution]

Hi @miguel.tubia,

Looks like an issue with docker. Did you run the post installation health check - https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-6/cortex-xsoar-admin/installation/post-insta...

If you continue to see this error, please raise a support case. 

Thanks, 

Jeremy.

[miguel.tubia]

Hi!

thanks! All checks are ok, and now... I can generate a report with no error, so... Mistery!

Thanks for your help!!

Regards.

Miguel.