fatal Error during ensure repo

[arn_stoz]

Hi everyone,

I am facing a strange issue. I was trying to change the certificate like explained in this link https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-1/cortex-xsoar-admin/installation/post-insta...

But after I did the restart, cortex XSOAR does not work anymore and I have this single error which I cannot understand

fatal Error during ensure repo (10040) (source: /builds/gopath/src/github.com/demisto/server/server.go:919)

Putting the old certificate and key in place does not change anything.

Does anyone have an idea how to solve this?

Thanks!

[ibrecher]

that error usually indicates issues with the permissions in /var/lib/demisto either in partitionsdata or demistoidx, can you please verify that all the files have demisto:demisto permissions? 

[arn_stoz]

Unfortunately all files in /var/lib/demisto have demisto:demisto permission

[ibrecher]

have you tried deleting the cert.pem and the cert.key? XSOAR will generate a new self-sign one if there is none present under /usr/local/demisto

[arn_stoz]

yes already tried it, but same error and no cert.pem or cert.key generated

[SR1085]

How do we verify if all files have demisto:demisto permission? 

[PGundepalli]

Is this issue resolved? I have the same problem and don't see any permissions issue.

[jgaribay]

In case anyone else runs across this issue, we have found that you can resolve this by reindexing the DB - https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-9/cortex-xsoar-admin/manage-data/reindex-the...