05-11-2023 10:20 AM
Our client leverages QRadar as their SIEM.
will pull in all cases and then have a pre-processing rule that drops any case that does not have "MSSP" in the name.
This works 99% of the time, but there are certain times when MSSP cases get dropped and we don't we don't know why yet.
Is there a way to "re-pull" Qradar cases from QRadar if the integration has already recognized them and dropped them.
I basically want a command to call QRadar integration again for a specific offense and have it create an XSOAR case.
Any thoughts or suggestions are appreciated -
05-11-2023 12:26 PM
You could always try and setup the same integration and have it classified with a different name and no pre-processing to see what could be getting missed with the pre-processing rule.
06-20-2023 05:45 PM
Preprocess rules which drop incidents create an audit log entry when they do so, so it's worth taking a look in your audit log for the missing incidents to see if they're being dropped unexpectedly.
You should also take a look at your filtering options on the QRadar integration - it's also possible that the missing incidents were never fetched in the first place.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
