Integration not able to invoke fetch-incidents command at given interval

[AmanSinha05]

I am trying to create a custom integration and have read that xsoar will invoke fetch-incident command at the given incidentfetchinterval timeframe on its own. But when i run the integration to fetch incidents i dont see it adhering to the given interval it either invokes function randomly or every min. any leads are appreciated.

Cortex XSOAR 

[Ivetto]

Something must be wrong with the integration or the query being run. Double check the integration is updated and the query runs on the end service, and if the issue still persists then create a ticket with Support for their assistance.