Need a time limit for EmailAskUser task.

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Need a time limit for EmailAskUser task.

When automation EmailAskUser is used, a wait task is placed after it waiting if there's an answer. If there's no answer the automation will stay there forever, a time threshold is needed to continue the automation. How can be this time limit set?

1 ACCEPTED SOLUTION

Accepted Solutions

L4 Transporter

Hi @BCC_Automatizacion_Josep, Not the prettiest solution. But it works.

 

Screen Shot 2022-07-13 at 1.39.41 pm.png

 

I used a sleep function set for 300 seconds. If the user does not reply, then the playbook will continue. If the user does, task 1 will complete task 2 as specified in the below configuration. 

Screen Shot 2022-07-13 at 1.43.32 pm.png

 

View solution in original post

7 REPLIES 7

L4 Transporter

Hi @BCC_Automatizacion_Josep, you can use the task SLA feature to complete the task when no response is received. 

SLASetting.png

 

You can also use the newer feature, "Ask" type conditional task to get better control of what happens. Below is a screenshot. This would be the preferred method.

AskTypeTask.png

Using the manual conditional method and placing 1 minute did not work, I proved other values 3, 5, 15 minutes and didn't work neither.

The box returns an error with no information. The "Ask" type conditional is no an option because we accept any kind of reply.

Captura_wait.PNGCaptura_wait_2.PNG

 

L4 Transporter

Hi @BCC_Automatizacion_Josep, Not the prettiest solution. But it works.

 

Screen Shot 2022-07-13 at 1.39.41 pm.png

 

I used a sleep function set for 300 seconds. If the user does not reply, then the playbook will continue. If the user does, task 1 will complete task 2 as specified in the below configuration. 

Screen Shot 2022-07-13 at 1.43.32 pm.png

 

Is that "wait for reply"  a manual task?   

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