10-05-2023 01:09 AM
Hello team,
I attempted to export the values of custom SLA fields into a CSV report. When I tried to create the report through the UI, it displayed the timer values, but when I actually generated the report, it only showed the run status (running or ended). Subsequently, I also tried using the automation "ExportIncidentsToCSV" to include the custom fields in the report, but I wasn't successful in getting them to appear. I've attached all the relevant reference points for your review.
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