Pre-process rule doesn't work

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pre-process rule doesn't work

L1 Bithead

Hello all,


We want to create a pre-process rule to drop all Phishing incident without [Phish Alert] inside the email subject.


We're creating the following rule


type equals Phishing AND emailto equals test@test.ts AND emailsubject contains [Phish Alert]


Testing with the following JSON:


"emailsubject":"[Phish Alert] test preprocess rule",


It doesn't work:



With only "type equals Phishing" it works. But if we had anything else it stops working.


For example only with:

type equals Phishing AND firstname equals Alexandre


And the following JSON:

"emailsubject":"[Pish Alert] test preprocess rule",


It doesn't work.


Can you help us please? Am I missing somehing or is there a problem ?


Thanks for all help.


Best regards,

Alexandre Borgo



L3 Networker

Please submit a support case,
I think that the issue may be only in the pre-proc rules test functionality, and the rule will work as expected with real incidents, please try to test with existing incidents as well,

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!