Question about the execution of the Set Assignee Task

[ricardo.p.silva]

In my playbook, I have a task that runs the Set Assignee Task script, sending an email as a parameter. During the flow execution, this task remains in the waiting status, displaying the message: waiting for user input to continue this task. I would like to understand why this task is not executed automatically.

[Ivetto]

Hello,

Could you provide a screenshot of the task in question? I am just assuming from the error message but you'd have to provide which assignee to set for this task. 

[ricardo.p.silva]

Hello! First of all, thank you very much for your support and willingness to help me. The task was correctly configured with a valid user and email. However, during execution, it gets stuck at a certain point and remains waiting for manual interaction.

I considered two possibilities:

1. The script actually requires manual interaction at this stage.

2. An issue occurred, interrupting the process and requiring manual intervention.
   Note: No error messages have been logged.

   

[Ivetto]

Is there a reason you are using the SetParentIncidentFields script instead of the AssignAnalystToIncident script? Also could you share a picture of the task running along with the error itself?