"Request-URI Too Large"

[JoshBoyd]

Leveraging a "service desk plus" integration.  I can take the same request and send it via postman successfully, but XSOAR is choking on it with a URI too large error:

===Server Log====
Command being called is service-desk-plus-request-create

Failed to execute service-desk-plus-request-create command. Error: Error in API call [414] - Request-URI Too Large

===Server Log====

The integration is leverage  CommonServerPython/BaseClient/_http_request call - 

Question 1:  Is there an easy fix for this with configuration option either on the backend or within settings; such as a "LimitRequestLine" option??

Question 2: How would i add debug commands to CommonServerPython?

Thanks in advance - 

[AbelSantamarina · Accepted solution]

@JoshBoyd, 

From what you are describing, this looks like an issue with our ManageEngine ServiceDesk Plus integration.

Please open up a support case with our support team and someone will be assisting you with this problem. 

Thank you. 

[JoshBoyd]

It was - 

it was sending all the data within the params of the http request.

I had to modify the integration script to use data and break it up

I got it working thanks!