"Request-URI Too Large"

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Request-URI Too Large"

L2 Linker

Leveraging a "service desk plus" integration.  I can take the same request and send it via postman successfully, but XSOAR is choking on it with a URI too large error:


===Server Log====
Command being called is service-desk-plus-request-create

Failed to execute service-desk-plus-request-create command. Error: Error in API call [414] - Request-URI Too Large

===Server Log====

The integration is leverage  CommonServerPython/BaseClient/_http_request call - 

 

Question 1:  Is there an easy fix for this with configuration option either on the backend or within settings; such as a "LimitRequestLine" option??

 

Question 2: How would i add debug commands to CommonServerPython?

 

Thanks in advance - 

1 accepted solution

Accepted Solutions

L3 Networker

@JoshBoyd

 

From what you are describing, this looks like an issue with our ManageEngine ServiceDesk Plus integration.

Please open up a support case with our support team and someone will be assisting you with this problem. 

 

Thank you. 

View solution in original post

2 REPLIES 2

L3 Networker

@JoshBoyd

 

From what you are describing, this looks like an issue with our ManageEngine ServiceDesk Plus integration.

Please open up a support case with our support team and someone will be assisting you with this problem. 

 

Thank you. 

L2 Linker

It was - 

it was sending all the data within the params of the http request.

I had to modify the integration script to use data and break it up

I got it working thanks!

  • 1 accepted solution
  • 1249 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!