Search incidents by context value

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Search incidents by context value

L4 Transporter

Hello,

There are incidents with a context value "content : exception"

Which query command on "Search in incidents" could find all incidents with this context value?

1 accepted solution

Accepted Solutions

L5 Sessionator

Hi @Josep,

 

We do not index context items outside the incident key. If you want to filter incidents based on that data I would suggest implementing a new field. 

 

If this is a one-time thing, you could try the FindSimilarIncidents automation. The automation searches for similar incident using indexed fields first, by using the similarIncidentFields and similarIncidentKeys parameters. After the first level of filtering, the automation then searches for incidents that have similar context keys using the similarContextKeys parameter. You can use this as a way of searching. 

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2 REPLIES 2

L5 Sessionator

Hi @Josep,

 

We do not index context items outside the incident key. If you want to filter incidents based on that data I would suggest implementing a new field. 

 

If this is a one-time thing, you could try the FindSimilarIncidents automation. The automation searches for similar incident using indexed fields first, by using the similarIncidentFields and similarIncidentKeys parameters. After the first level of filtering, the automation then searches for incidents that have similar context keys using the similarContextKeys parameter. You can use this as a way of searching. 

Thanks for the reply. I understand, search for the context of all the incidents is too much for the XSOAR. So the point is to find the similiar incidents and then look inside their context. 

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