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Who rated this post

jfernandes1
L5 Sessionator

‎09-15-2022 05:23 PM

Hi @Josep,

 

We do not index context items outside the incident key. If you want to filter incidents based on that data I would suggest implementing a new field. 

 

If this is a one-time thing, you could try the FindSimilarIncidents automation. The automation searches for similar incident using indexed fields first, by using the similarIncidentFields and similarIncidentKeys parameters. After the first level of filtering, the automation then searches for incidents that have similar context keys using the similarContextKeys parameter. You can use this as a way of searching. 

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