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11-06-2024 07:30 AM
Hello all,
I have customized a ticketing integration to our image. The last part I'm struggling with is returning values from the integration to incident fields.
My usecase is that, SOC analyst will create a ticket inside our ServiceDesk application via button in Incident Layout. When this button is pressed, the command from the SD integration is executed, i will get bunch of data into context under custom key for SD integration, some human readable output to war room, but no data into incident fields.
The one i need to fill is my custom incident field called "sdurl", which is then displayed in incident layout. I need to somehow fill this field with value from the integration, but since it is {incident.sdurl}, I'm having troubles sending any values from Integration.
Can anybody please help me think of solution or a workaround for this issue? Thanks in advance.
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