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L0 Member

Hello Team,

 

Trying to remove tags from multiple cases at one go however failed due to incorrect syntax.

 

  • !lr-case-tags-remove case_id:"16563,16532,16626" tag_numbers=154

    Should it be split into multiple lines to execute? could someone assist me with the best way to achieve this requirement. 

     

    Regards

    Parans

     

1 REPLY 1

L4 Transporter

Hi @Parans,

 

You can do this in multiple ways. 

 

1. Incident page - Search for the incidents you want to affect. Select the top-level check box and "Select all" link. Then us the "Run Command" button. Execute the command link this !lr-case-tags-remove case_id=${incident.id} tag_numbers=154

Screen Shot 2023-02-10 at 7.16.26 am.png

 

2. Incident Context - Save the incident id's to the context in a list.  Issue the command !lr-case-tags-remove case_id=${incident.id} tag_numbers=154 in the warroom. Cortext will handle the looping part. Depending on the incident list size. You might want this to be playbook in quiet mode to improve performance. 

 

 

 

 

 

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