Access Management Services from Endpoint client not working

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Access Management Services from Endpoint client not working

Dear Palo Alto Community,


We juste bought Traps for our company and we have a small issue.
We don't allow our servers to have Internet access (access denied by our Palo Alto Firewall).
We have created 2 Firewall Rules (one that goes from our Internal network to the outside and one for the opposit direction (Outside -> Internal).

But it doesn't seems to work... The client are not able to connect to the serveur ("No connection server"). We get session_end_reason eq tcp-rst-from-client as error...


We did some other tests :

1. Tried to had all the links that you can find on the webpage insted of the traps-management-service App-ID.
No changes...
2. On one of our client, we installed with full Internet access on and then cut it and it seems to be working (the client continues to connect to servers and I am able to do scans and recovering data - Not able to connect to live terminal though).


The thing I do not understand why it doesn't work...
Is there something else than traps-management-service and Websocket to open for it to work ?

Any idea ?


Thank you in advance for your time.
Best Regards,

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