Dear Palo Alto Community,
We juste bought Traps for our company and we have a small issue.
We don't allow our servers to have Internet access (access denied by our Palo Alto Firewall).
We have created 2 Firewall Rules (one that goes from our Internal network to the outside and one for the opposit direction (Outside -> Internal).
But it doesn't seems to work... The client are not able to connect to the serveur ("No connection server"). We get session_end_reason eq tcp-rst-from-client as error...
We did some other tests :
1. Tried to had all the links that you can find on the webpage https://docs.paloaltonetworks.com/traps/tms/traps-management-service-admin/get-started-with-tms/enab... insted of the traps-management-service App-ID.
2. On one of our client, we installed with full Internet access on and then cut it and it seems to be working (the client continues to connect to servers and I am able to do scans and recovering data - Not able to connect to live terminal though).
The thing I do not understand why it doesn't work...
Is there something else than traps-management-service and Websocket to open for it to work ?
Any idea ?
Thank you in advance for your time.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!