Cannot uninstall Traps Agent

[Farzana]

Hello,

I am unable to uninstall Traps from my machine. I want to uninstall it so that I can do a clean reinstall. 

I tried following the article on this link https://www.paloaltonetworks.com/documentation/41/endpoint/endpoint-admin-guide/set-up-the-traps-inf...

But then it says I cannot uninstall something which is not there. The Traps client is on my task tray but not in control panel. 

Thanks in advance.

[JNK_90]

Hello Farzana,

I would recommend to reach out to the Palo Alto Endpoint support and asking for the TrapsCleaner tool for that Traps version. This Tool deletes the whole Traps installation also if you are not able to delete it from control panel.

Best regards,

Jan

[fmoixsante]

Hi Farzana,

Would you be able to execute Traps msi installers from command line? Executing Traps installer from the command line allows you to generate a log file. This log file will record why the uninstall is failing.

CMD.exe -> msiexec /x path/to/traps.msi /l*v c:/Trapsinstaller.log

You could also look into Event viewer -> Application. You might get some more information there.

[efrancis]

Jan is correct. Contacting Palo Alto Support will assist uninstalling. They have tools specifically for these type of issues.