08-21-2018 11:36 PM
08-28-2018 12:38 AM
I would recommend to reach out to the Palo Alto Endpoint support and asking for the TrapsCleaner tool for that Traps version. This Tool deletes the whole Traps installation also if you are not able to delete it from control panel.
08-30-2018 09:11 AM - edited 08-30-2018 09:12 AM
Would you be able to execute Traps msi installers from command line? Executing Traps installer from the command line allows you to generate a log file. This log file will record why the uninstall is failing.
CMD.exe -> msiexec /x path/to/traps.msi /l*v c:/Trapsinstaller.log
You could also look into Event viewer -> Application. You might get some more information there.
08-30-2018 09:14 AM
Jan is correct. Contacting Palo Alto Support will assist uninstalling. They have tools specifically for these type of issues.
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