Failed upgrading with ESMconsole from 4.2.3 to 4.2.6


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L1 Bithead

Failed upgrading with ESMconsole from 4.2.3 to 4.2.6

Hi Community, 


After we successfully install the ESMCore to the server we are having an error



have you experience this? 

L4 Transporter

You're going to need to run the installer again with verbose logging enabled to identify the issue.  For your install run the following:


msiexec.exe /i PackageName.msi /L*V Console426.log (replace PackageName with the name of your msi)


The output of this statement will be a log file named Console426.log in the msi directory.  (You can change the location of the log file by putting a different path). Anyway, after it fails, search for the error in the log.  If you need additional help, you can post the error here and I will review.



David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 
L1 Bithead

Here's the errors:



StartIIS7ConfigTransaction: Entering StartIIS7ConfigTransaction in C:\Windows\Installer\MSI70C1.tmp, version 3.11.1701.0
MSI (s) (48:40) [12:42:04:232]: Executing op: ActionStart(Name=RollbackIIS7ConfigTransaction,Description=Rolling back IIS Config Transaction,)
Action 12:42:04: RollbackIIS7ConfigTransaction. Rolling back IIS Config Transaction
MSI (s) (48:40) [12:42:04:232]: Executing op: CustomActionSchedule(Action=RollbackIIS7ConfigTransaction,ActionType=11521,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:40) [12:42:04:232]: Executing op: ActionStart(Name=CommitIIS7ConfigTransaction,Description=Committing IIS Config Transaction,)
Action 12:42:04: CommitIIS7ConfigTransaction. Committing IIS Config Transaction
MSI (s) (48:40) [12:42:04:232]: Executing op: CustomActionSchedule(Action=CommitIIS7ConfigTransaction,ActionType=11777,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:40) [12:42:04:232]: Executing op: ActionStart(Name=ConfigureIIs7Exec,Description=Configuring IIS,)
Action 12:42:04: ConfigureIIs7Exec. Configuring IIS
MSI (s) (48:40) [12:42:04:232]: Executing op: CustomActionSchedule(Action=ConfigureIIs7Exec,ActionType=11265,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:90) [12:42:04:232]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI719D.tmp, Entrypoint: ConfigureIIs7Exec
ConfigureIIs7Exec: Entering ConfigureIIs7Exec in C:\Windows\Installer\MSI719D.tmp, version 3.11.1701.0
ConfigureIIs7Exec: Skipping ScaMimeMapRead() - required table not present
ConfigureIIs7Exec: Skipping ScaHttpHeaderRead() - required tables not present.
ConfigureIIs7Exec: Skipping ScaWebErrorRead() - required tables not present.
ConfigureIIs7Exec: Entering ScaWebsRead7()
ConfigureIIs7Exec: Exiting ScaWebsRead7()
ConfigureIIs7Exec: Skipping ScaInstallWebDirs7() because IIsWebDir table not present
ConfigureIIs7Exec: Could not find Web: DefaultWebSite, defaulting to Default Web Site
ConfigureIIs7Exec: Skipping ScaFiltersRead() - no IIsFilter table
ConfigureIIs7Exec: Skipping ScaInstallProperty() - required table not present
ConfigureIIs7Exec: Skipping ScaWebSvcExtCommit() because there are no web service extensions in the list
ConfigureIIs7Exec: Custom action data hash: A1520A0D1554B4BE3B0E92BD70C1EF13CD61A88C
MSI (s) (48:40) [12:42:04:404]: Executing op: ActionStart(Name=WriteIIS7ConfigChanges,Description=Installing Config Keys and Values,)
Action 12:42:04: WriteIIS7ConfigChanges. Installing Config Keys and Values
MSI (s) (48:40) [12:42:04:404]: Executing op: CustomActionSchedule(Action=WriteIIS7ConfigChanges,ActionType=11265,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:80) [12:42:04:419]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI724A.tmp, Entrypoint: WriteIIS7ConfigChanges
WriteIIS7ConfigChanges: Entering WriteIIS7ConfigChanges in C:\Windows\Installer\MSI724A.tmp, version 3.11.1701.0
WriteIIS7ConfigChanges: Custom action data hash: A1520A0D1554B4BE3B0E92BD70C1EF13CD61A88C
WriteIIS7ConfigChanges: CustomActionData WriteIIS7ConfigChanges length: 64
WriteIIS7ConfigChanges: Error 0x8007045a: Failed to open AppHostWritableAdminManager to configure IIS7
WriteIIS7ConfigChanges: Error 0x8007045a: WriteIIS7ConfigChanges Failed.
CustomAction WriteIIS7ConfigChanges returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 12:42:04: InstallFinalize. Return value 3.




MSI (c) (90:A8) [12:42:20:060]: Product: Endpoint Security Manager Console -- Installation failed.

MSI (c) (90:A8) [12:42:20:060]: Windows Installer installed the product. Product Name: Endpoint Security Manager Console Product Version: Product Language: 1033. Manufacturer: Palo Alto COMworks, Inc.. Installation success or error status: 1603.

MSI (c) (90:A8) [12:42:20:060]: Grabbed execution mutex.
MSI (c) (90:A8) [12:42:20:060]: Cleaning up uninstalled install packages, if any exist
MSI (c) (90:A8) [12:42:20:075]: MainEngiCOMhread is returning 1603
=== Verbose logging stopped: 07-04-2020 12:42:20 ===


Thank you for your help

L4 Transporter

What are the log entries prior to the rollback action?

David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 
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