Failed upgrading with ESMconsole from 4.2.3 to 4.2.6

[RichardP11]

Hi Community, 

After we successfully install the ESMCore to the server we are having an error

have you experience this? 

[dfalcon]

You're going to need to run the installer again with verbose logging enabled to identify the issue.  For your install run the following:

msiexec.exe /i PackageName.msi /L*V Console426.log (replace PackageName with the name of your msi)

The output of this statement will be a log file named Console426.log in the msi directory.  (You can change the location of the log file by putting a different path). Anyway, after it fails, search for the error in the log.  If you need additional help, you can post the error here and I will review.

[RichardP11]

Here's the errors:

StartIIS7ConfigTransaction: Entering StartIIS7ConfigTransaction in C:\Windows\Installer\MSI70C1.tmp, version 3.11.1701.0
MSI (s) (48:40) [12:42:04:232]: Executing op: ActionStart(Name=RollbackIIS7ConfigTransaction,Description=Rolling back IIS Config Transaction,)
Action 12:42:04: RollbackIIS7ConfigTransaction. Rolling back IIS Config Transaction
MSI (s) (48:40) [12:42:04:232]: Executing op: CustomActionSchedule(Action=RollbackIIS7ConfigTransaction,ActionType=11521,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:40) [12:42:04:232]: Executing op: ActionStart(Name=CommitIIS7ConfigTransaction,Description=Committing IIS Config Transaction,)
Action 12:42:04: CommitIIS7ConfigTransaction. Committing IIS Config Transaction
MSI (s) (48:40) [12:42:04:232]: Executing op: CustomActionSchedule(Action=CommitIIS7ConfigTransaction,ActionType=11777,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:40) [12:42:04:232]: Executing op: ActionStart(Name=ConfigureIIs7Exec,Description=Configuring IIS,)
Action 12:42:04: ConfigureIIs7Exec. Configuring IIS
MSI (s) (48:40) [12:42:04:232]: Executing op: CustomActionSchedule(Action=ConfigureIIs7Exec,ActionType=11265,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:90) [12:42:04:232]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI719D.tmp, Entrypoint: ConfigureIIs7Exec
ConfigureIIs7Exec: Entering ConfigureIIs7Exec in C:\Windows\Installer\MSI719D.tmp, version 3.11.1701.0
ConfigureIIs7Exec: Skipping ScaMimeMapRead() - required table not present
ConfigureIIs7Exec: Skipping ScaHttpHeaderRead() - required tables not present.
ConfigureIIs7Exec: Skipping ScaWebErrorRead() - required tables not present.
ConfigureIIs7Exec: Entering ScaWebsRead7()
ConfigureIIs7Exec: Exiting ScaWebsRead7()
ConfigureIIs7Exec: Skipping ScaInstallWebDirs7() because IIsWebDir table not present
ConfigureIIs7Exec: Could not find Web: DefaultWebSite, defaulting to Default Web Site
ConfigureIIs7Exec: Skipping ScaFiltersRead() - no IIsFilter table
ConfigureIIs7Exec: Skipping ScaInstallProperty() - required table not present
ConfigureIIs7Exec: Skipping ScaWebSvcExtCommit() because there are no web service extensions in the list
ConfigureIIs7Exec: Custom action data hash: A1520A0D1554B4BE3B0E92BD70C1EF13CD61A88C
MSI (s) (48:40) [12:42:04:404]: Executing op: ActionStart(Name=WriteIIS7ConfigChanges,Description=Installing Config Keys and Values,)
Action 12:42:04: WriteIIS7ConfigChanges. Installing Config Keys and Values
MSI (s) (48:40) [12:42:04:404]: Executing op: CustomActionSchedule(Action=WriteIIS7ConfigChanges,ActionType=11265,Source=BinaryData,Target=Password,CustomActionData=Password)
MSI (s) (48:80) [12:42:04:419]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI724A.tmp, Entrypoint: WriteIIS7ConfigChanges
WriteIIS7ConfigChanges: Entering WriteIIS7ConfigChanges in C:\Windows\Installer\MSI724A.tmp, version 3.11.1701.0
WriteIIS7ConfigChanges: Custom action data hash: A1520A0D1554B4BE3B0E92BD70C1EF13CD61A88C
WriteIIS7ConfigChanges: CustomActionData WriteIIS7ConfigChanges length: 64
WriteIIS7ConfigChanges: Error 0x8007045a: Failed to open AppHostWritableAdminManager to configure IIS7
WriteIIS7ConfigChanges: Error 0x8007045a: WriteIIS7ConfigChanges Failed.
CustomAction WriteIIS7ConfigChanges returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 12:42:04: InstallFinalize. Return value 3.

--------------------------------

MSI (c) (90:A8) [12:42:20:060]: Product: Endpoint Security Manager Console 4.2.6.41522 -- Installation failed.

MSI (c) (90:A8) [12:42:20:060]: Windows Installer installed the product. Product Name: Endpoint Security Manager Console 4.2.6.41522. Product Version: 4.2.6.41522. Product Language: 1033. Manufacturer: Palo Alto COMworks, Inc.. Installation success or error status: 1603.

MSI (c) (90:A8) [12:42:20:060]: Grabbed execution mutex.
MSI (c) (90:A8) [12:42:20:060]: Cleaning up uninstalled install packages, if any exist
MSI (c) (90:A8) [12:42:20:075]: MainEngiCOMhread is returning 1603
=== Verbose logging stopped: 07-04-2020 12:42:20 ===

Thank you for your help

[dfalcon]

What are the log entries prior to the rollback action?