Install Traps on Mac OS 10.13 show no connection

Sampan · ‎05-02-2018

Hi,

I use the ESM server and generated the installation package for Mac OS.

After install on Mac using the installation package but the connection status do not show the ESM server.

The Traps agent cannot connect to ESM server and update policy.

Any things I missed?

Thanks

Sam

mdw189 · ‎05-03-2018

Do you have the certificate chain that Traps uses on the mac and trusted?

Sampan · ‎05-03-2018

Added and trusted the certificate and the certificate is purchased from GoDaddy.

JNK_90 · ‎05-07-2018

Hi,

have you allowed the execution of Palo Alto Networks under security & privacy?

Please go to security & privacy, maybe you can see a PaloAlto Networks entry below on the page, where you can allow the execution.

Then please try check-in again.

Best regards,

Jan

Sampan · ‎05-08-2018

HI,

There is nothing show on security & privacy after installed Traps on Mac.

Thanks

Sam