MacOS agent showing incompatible

[AbdulRahman_Safwat]

Hi,

So I have an issue with some MacOS running 4.2.2, very few devices of MacOS 10.0.13 and 10.0.14 would show as incompatible on the ESM which is also running 4.2.2, So I know that these versions are compatable according to the release notes and because other machines are running the same version normally.

After checking the logs from the agent I came to realize that at some point the agent was compatable and runing normally, then randomly showing incompatible, I have also tried the Action rule "Force Start incompatible Agent" (Which I believe is not documented anywhere by PA, so I hope they would include it soom ) which I had to analyze manually for the lack of documentation, but anyways it did not help and the issue is still there, I would like to know if anyone has an advise on this issue, if it is a bug or if it is some settings from the Mac that needes modification, and also if incompatible means fullly unprotected or  some kind of limitation.

Thanks 

[AbdulRahman_Safwat · Accepted solution]

The issue was resolved after upgraing the MacOS to the latest update, I guess some old versions have compatability issues.