Notification: Agent License Validation Failed whenever a user logs out of non-persistent VDI

[DennisBray]

Is it normal to get the "Agent License Validation Failed" notification every time a user logs out of a non-persistent VDI session? If it is notmal, then we will not notify the admins via email. Otherwise, we are on to troubleshooting.

This envionment has Traps 4.1.3 deployed.

Dennis

[efrancis · Accepted solution]

Dennis,

With non-persistent virtual desktops, the Traps agent receives a licenses from the pool of available endpoint licenses. The ESM automatically revokes the license when the user logs off, the agent is uninstalled, the session ends, or when the VDI is inactive for two consecutive heartbeats plus 25 minutes. Revoking the license frees it up for use by another Traps agent.

This means that the agent checks in with an active user, a license will be allocated to the traps client, a command is sent to the ESM to revoke the license when a user logs off. Until the agent from an active users session checks in, the machine will appear unlicensed. The agent attempts to check in as soon as a user logs into the VDI.

What you describe is expected behavior. 

[DennisBray]

Thanks for the confirmation!