Palo Alto Traps doesn't Support for Microsoft SQ1 processor for Surface X

[Mohammed_Yasin]

An error while installing the Palo Alto Traps.

The Error: -  This installation package is not supported by this processor type, contact your product vendor.

As per Palo alto Traps, Support Intel & AMD processor only and I have Processor Microsoft SQ1 @3. 0 GHz, 3.0 GHz

How I can install Traps on Mircosoft processor or any other alternative to install the Traps for this kind of processor​.

Following details of the system for Traps need to install

​Model: Windows Surface Pro X - SQ1/8/256 M1501

Processor: Microsoft SQ1 @3.0 GHz 3.0 GHz

Operating System: Windows 10 Enterprise (64 Bit)

As I have multiple Surface pro X endpoints and they need to protect it with traps, the roadmap will be convincing to me at this point in time.

[Sailesh_Aryal · Accepted solution]

I had put on a support request when the Surface X was released. They told me its not compatible. Might have changed now. Check with support.

[Sailesh_Aryal · Accepted solution]

I had put on a support request when the Surface X was released. They told me its not compatible. Might have changed now. Check with support.