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Query on upgrade
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10-09-2019 09:32 PM
Currently we have an issue with Traps agents showing as disconnected when they are still active and licensed.
We have found that the following works to resolve issue:
1) C:\Program Files\Palo Alto Networks\Traps>cytool runtime stop
2) Enter supervisor password
3) Rename C:\ProgramData\Cyvera\LocalSystem\Data\ClientPolicy.json to ClientPolicy.old
4) C:\Program Files\Palo Alto Networks\Traps>cytool runtime start
Now what we would like to know that should we upgrade to the latest version of agent, endpoint protection that it should update that or if you know of a way to perhaps get that done remotely as we currently have 136 agents with the issue.
The next question is how do we initiate the update? Would it be a unique log in to their portal to get the agent and endpoint protection install or can we use the installer from any client as long as the agents and manager are linked to our account?
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10-10-2019 05:52 AM
What did the Traps agent log say was going on?
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