Hello dear community,
I have a question about traps behaviour, we have a customer that have machines not able to connect agains their cloud services:
"2020-01-27T11:22:49.168+01:00 VMCO-13 [2004:2312 #24:24] {trapsd:Infrastructure:Heartbeat(user ID=S-1-5-21-2238142029-4184273230-3152458776-1774, name=testvv3):https://ch-best.traps.paloaltonetworks.com/operations/provision/register:} <Info> HTTP request body (JSON): { "agentId" : "", "computerName" : "VMCO-13", "computerSid" : "S-1-5-21-2238142029-4184273230-3152458776-3544", "distrId" : "f94430d8ec7996ec2e6c83248409ab08", "domain" : "tercat.local", "goldenImageId" : "bc50e0f31dbac129ab0debcae792aea1", "ip" : "172.16.10.112", "is64" : true, "osType" : 1, "osVersion" : "6.1.7601", "productName" : "", "productType" : 1, "protectionStatus" : 0, "trapsVersion" : "6.1.3.26103", "userName" : "testvv3", "userSid" : "S-1-5-18", "vdi" : 1 } 2020-01-27T11:22:49.330+01:00 VMCO-13 [2004:2312 #24:24] {trapsd:Infrastructure:Heartbeat(user ID=S-1-5-21-2238142029-4184273230-3152458776-1774, name=testvv3):https://ch-best.traps.paloaltonetworks.com/operations/provision/register:} <Info> HTTP status: 400, reason: Bad Request 2020-01-27T11:22:49.331+01:00 VMCO-13 [2004:2312 #24:24] {trapsd:Infrastructure:Heartbeat(user ID=S-1-5-21-2238142029-4184273230-3152458776-1774, name=testvv3):https://ch-best.traps.paloaltonetworks.com/operations/provision/register:} <Info> HTTP response body: { "error" : "authentication failed: failed to verify distribution"
According to them, this error appeared when they did a VDI clone of machines based on one template.
That's the template
I would like to confirm what is the Traps behaviour in this scenario because I've never seen that before. I think the most possible is that something on the machine change on its registers that affects to the traps agents and is not related with Traps. But I like to confirm. Can you help?
Regards,
Aitor
