Trap Issue with Linux Red hat 6

L3 Networker

Trap Issue with Linux Red hat 6

Certificate issue while installing the Trap agent on Red Hat 6.


I mean, while communicating the of agents between Palo Alto Trap and Linux Red Hat 6 a error massage is

Error HTTP Request failed due to an ssl error ssl exception error certificate verify failed.Linux error.jpg

L4 Transporter

Re: Trap Issue with Linux Red hat 6

Do you know if the certificate has been trusted?  See step 3 here:


You may have to pull down the cert and install it.  See example here:

David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
L0 Member

Re: Trap Issue with Linux Red hat 6

I've got the same problem and solved it this way:

  1. I upgraded the packages by yum upgrade
  2. Downloaded the GoDaddy Class 2 CA Root Certificate from 
  3. Added it to the repository 
  4. Restarted the Traps processes /opt/traps/bin/cytool runtime restart all
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