Traps Endpoint Security Manager (ESM) Upgrade Package to contain application-specific proxy settings

[0xdeadbeef]

Hello Community,

we plan to upgrade an installation of the Traps Endpoint Security Manager (ESM) with more than 2,000 Agents running Traps 4.2.6. Currently we would like to do the upgrade by creating an Upgrade Package and distributing it via the ESM. Unfortunately our clients need to connect through a proxy to have access to the cloud and Cortex XDR 2.0. This would be no problem for some of the agents, but unfortunately more than 70% aren't connected to any kind of management service to just update the system proxy (for that matter, a system-specific proxy isn't even configured). AFAIK there is no way to configure an application-specific proxy for this kind of agents. Does this mean I have to touch every client, uninstall the version 4.2.6 and manually install a newer version compatible with Cortex XDR 2.0? Is there some other non-documented way of pushing a proxy configuration via the Upgrade Package? What about the Broker VM?

Any suggestions are appreciated - thank you!

~ Archie

[dfalcon · Accepted solution]

Hi there-

There is no way to push a proxy configuration with the upgrade package.  Where are you located?  I can try to have a Cortex Systems Engineer reach out to you for assistance.  This may require a little thought.  

[0xdeadbeef]

Hi David,

thanks for the information. That is quite unfortunate. We are located in EMEA / Germany, but currently there is no need to get in touch with a Cortex Systems Engineer as we ourselves got a contact to help us with the migration. But due to the current situation (COVID-19, etc.) the project gets postponed.

Best regards

~ Archie