Traps TMS registers duplicate endpoint

[JacobHusted]

On the TMS portal under Endpoints I can see that the same endpoint are registred multible times.

It's created with a new endpoint ID, it's use a new licens every time !

The Traps icon on the endpoint are now maked with red and not green when it's online with TSM. And it's possible to open the consol on the endpoint.

[ElasticSkyX]

Hi,

I would check if the Machine UUID on the endpoint is unique or being changed at each restart. This would/could cause a new Agent Unique ID to be created each time the EndPoint starts.

Assuming the Endpoint is a Windows machine you can do the following from a PowerShell window:

Get-WmiObject -Class Win32_ComputerSystemProduct | Select Name, IdentifyingNumber,UUID

Note down the UUID and then restart the Endpoint. Repeat the above command and see if the machine UUID has changed.

Kind regards.

[JacobHusted]

Hi

I have now tested 3 time and it's the same UUID

[ElasticSkyX]

Hi there,

Can you remove the delete the EndPoint entry from EMS and then re-register.

Note the Agent Unique ID both the console and in the registry of the client. See if you get a duplicate entry again after restart and then reconfirm the information again:

Kind regards.

[JacobHusted]

Hi

It's on the TSM console, not ESM.

Yes I can remove it in the TSM, but I have to reinstall the Traps client, the Traps client will not reconnect to the TSM