06-17-2018 10:53 PM - edited 06-17-2018 11:15 PM
On the TMS portal under Endpoints I can see that the same endpoint are registred multible times.
It's created with a new endpoint ID, it's use a new licens every time !
The Traps icon on the endpoint are now maked with red and not green when it's online with TSM. And it's possible to open the consol on the endpoint.
10-23-2019 02:57 AM
I have just encountered the same issue, could you please share support solution?
06-24-2018 07:06 PM
I would check if the Machine UUID on the endpoint is unique or being changed at each restart. This would/could cause a new Agent Unique ID to be created each time the EndPoint starts.
Assuming the Endpoint is a Windows machine you can do the following from a PowerShell window:
Get-WmiObject -Class Win32_ComputerSystemProduct | Select Name, IdentifyingNumber,UUID
Note down the UUID and then restart the Endpoint. Repeat the above command and see if the machine UUID has changed.
06-24-2018 10:17 PM
I have now tested 3 time and it's the same UUID
06-24-2018 10:51 PM - edited 06-24-2018 10:53 PM
Can you remove the delete the EndPoint entry from EMS and then re-register.
Note the Agent Unique ID both the console and in the registry of the client. See if you get a duplicate entry again after restart and then reconfirm the information again:
06-24-2018 10:55 PM
It's on the TSM console, not ESM.
Yes I can remove it in the TSM, but I have to reinstall the Traps client, the Traps client will not reconnect to the TSM
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