Traps TMS registers duplicate endpoint

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Traps TMS registers duplicate endpoint

L2 Linker

On the TMS portal under Endpoints I can see that the same endpoint are registred multible times.

It's created with a new endpoint ID, it's use a new licens every time !

The Traps icon on the endpoint are now maked with red and not green when it's online with TSM. And it's possible to open the consol on the endpoint.



Accepted Solutions

Ji Jacob,

I have just encountered the same issue, could you please share support solution?

Thank you,


View solution in original post


L2 Linker



I would check if the Machine UUID on the endpoint is unique or being changed at each restart. This would/could cause a new Agent Unique ID to be created each time the EndPoint starts.


Assuming the Endpoint is a Windows machine you can do the following from a PowerShell window:


Get-WmiObject -Class Win32_ComputerSystemProduct | Select Name, IdentifyingNumber,UUID


Note down the UUID and then restart the Endpoint. Repeat the above command and see if the machine UUID has changed.


Kind regards.




I have now tested 3 time and it's the same UUID


Hi there,


Can you remove the delete the EndPoint entry from EMS and then re-register.


Note the Agent Unique ID both the console and in the registry of the client. See if you get a duplicate entry again after restart and then reconfirm the information again:

Agent Unique ID.jpg

Kind regards.



It's on the TSM console, not ESM.

Yes I can remove it in the TSM, but I have to reinstall the Traps client, the Traps client will not reconnect to the TSM

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!