Traps TMS registers duplicate endpoint

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Traps TMS registers duplicate endpoint

L2 Linker

On the TMS portal under Endpoints I can see that the same endpoint are registred multible times.

It's created with a new endpoint ID, it's use a new licens every time !

The Traps icon on the endpoint are now maked with red and not green when it's online with TSM. And it's possible to open the consol on the endpoint.



Sorry meant TSM 🙂


Not 100% familar with the new Traps client but can you check C:\ProgramData\Cyvera\Logs (if it exists) for a Service_<hostname>.log


If there is one are you able to upload the latest version so we can review? Remove any site specific information before uploading if you prefer 🙂


Kind regards.





Can I upload i to Palo Alto Support and not having the logfile in this string ?



Hi Jacob,


You can do that. I'm not with Palo Alto support so will not be able to review.


I cannot see any other way to ping each other privately or I would have suggested uploading to DropBox/GoogleDrive/OneDrive and sharing the file with me (ReadOnly of course).


If you go down the PA support path, please let the community know what they discovered. It could be helpful to others 🙂





I will contact support and notify, when a solution is provided .

Thx. Glen.



Ji Jacob,

I have just encountered the same issue, could you please share support solution?

Thank you,


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