I believe it was resolved in Traps version 5.0.4 or 5.0.6 and it was primarily related to Citrix servers in a Citrix farm. But we also see it on workstations.
It sounds like Jacobs issue was with VDI's and how the agent handles the license request, which was resolved in the later maintenance builds of 5.0.x line.
If you can describe your issue (including platform), I can offer more assistance. Palo Alto support will always be your best resource though.
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