TRAPS TMS: upgrades on action tracker timing out in 7 days?

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TRAPS TMS: upgrades on action tracker timing out in 7 days?

L3 Networker

Hi Community,


I´d like to check with you for the following:

I initiated an upgrade on a couple of endpoints from the TMS and this task was hanged "In progress" for about 7 days, after this time the task changed to failed.


Do you know if there´s a timing out of 7 days for an upgrade task? 


Thank you!


L0 Member

I have that also and I think it has to do with Traps not being able to check-in with the device right away.  It seems to have a problem with that as in not moving on to the next one and coming back to it.  It would be nice if there was a way to cancel jobs that are hanging instead of just having to wait for it to fail.

All environments have either been or will soon be upgraded to Cortex 2.0.  If you experience the same challenge after your upgrade, please reply and I will log a feature request.  No other feature requests are being accepted for TMS.

David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 
  • 2 replies
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