TRAPS TMS: upgrades on action tracker timing out in 7 days?

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Highlighted
L3 Networker

TRAPS TMS: upgrades on action tracker timing out in 7 days?

Hi Community,

 

I´d like to check with you for the following:

I initiated an upgrade on a couple of endpoints from the TMS and this task was hanged "In progress" for about 7 days, after this time the task changed to failed.

 

Do you know if there´s a timing out of 7 days for an upgrade task? 

 

Thank you!

Highlighted
L0 Member

Re: TRAPS TMS: upgrades on action tracker timing out in 7 days?

I have that also and I think it has to do with Traps not being able to check-in with the device right away.  It seems to have a problem with that as in not moving on to the next one and coming back to it.  It would be nice if there was a way to cancel jobs that are hanging instead of just having to wait for it to fail.

Highlighted
L4 Transporter

Re: TRAPS TMS: upgrades on action tracker timing out in 7 days?

All environments have either been or will soon be upgraded to Cortex 2.0.  If you experience the same challenge after your upgrade, please reply and I will log a feature request.  No other feature requests are being accepted for TMS.


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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