Traps Uninstall Password not working in 4.2.1 Windows Agents

[AbdulRahman_Safwat]

Hi,

So after upgrading ESM to 4.2.1 and while the agents are still 4.1.X the uninstall password would be working fine for uninstalling and for Cytool too, however once the agent is upgraded to 4.2.1 the uninstall password is always wrong, either for uninstalling manually or for Cytool, although the password was never changed on the ESM, I even tried alll passwords including the default one (Password1), Sometimes the set password would work for uninstalling but due to issue CYV-14380 it will not be uninstalled, however at the same time Cytool would still give error 5: Access is denied.

The only work around to uninstall is by action rule, which works with the set password normally, but still Cytool would not be accessable.

Is it a bug in 4.2.1 or is it like a new feature which I am misusing.

Thanks

[efrancis]

AbdulRahman Safwat

This is a known issue that is resolved in 4.2.2. 

[AbdulRahman_Safwat]

Hi @efrancis

Thanks a lot for your reply, can you just tell me the issue's refrence number.

Thanks

[efrancis]

AbdulRahman Safwat,

Unfortunately, you will need to contact Palo Networks Support. They should have no issue providing you the reference numbers, and describe the known workaround.