So after upgrading ESM to 4.2.1 and while the agents are still 4.1.X the uninstall password would be working fine for uninstalling and for Cytool too, however once the agent is upgraded to 4.2.1 the uninstall password is always wrong, either for uninstalling manually or for Cytool, although the password was never changed on the ESM, I even tried alll passwords including the default one (Password1), Sometimes the set password would work for uninstalling but due to issue CYV-14380 it will not be uninstalled, however at the same time Cytool would still give error 5: Access is denied.
The only work around to uninstall is by action rule, which works with the set password normally, but still Cytool would not be accessable.
Is it a bug in 4.2.1 or is it like a new feature which I am misusing.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!