TRAPS VDI Tool - CSV file upload failed

ATB-Adm · ‎05-14-2018

ESMCore: 4.1.4

ESMConsole: 4.1.4

Agent: 4.1.4

VDI Tool: 4.1.4

SigCheck: 2.60

Hi there,

we followed the TRAPS manual for the installation on a VDI Master Image (Windows 10 v1709 Enterprise).

We used the TRAPS VDI Tool to upload the generated SigCheck CSV file, but it shows an error:

Parsing of CSV file failed! Please validate the file content.

We checked the file, but nothing is wrong with it.

We repeated the upload, but the error persists.

Is this a known issue?

ElasticSkyX · ‎05-31-2018

Could you confirm the switches that you used on sigcheck when creating the hashes?

Kind regards.

ATB-Adm · ‎06-04-2018

Hi Glen,

we used the cmd switches described in the PaloAlto Traps 4.1 Administrator Guide.

sigcheck /s /c /e /h C:\ > C:\temp\outfilename.csv

or

sigcheck /s /c /e /h C:\sigcheck\sigcheck64.exe > C:\temp\outfilename.csv

ElasticSkyX · ‎06-04-2018

Could I be as bold to ask if you could upload the output file here? Just the one which has the sigcheck hashes contained in it.

Kind regards.

ATB-Adm · ‎09-17-2018

Hi Glen,

I'm really sorry for the long waiting time, we got really important steps to do till today.

We upgraded to Traps 4.2.1 but the issue remains the same.

I upload the .csv file here now.

ElasticSkyX · ‎10-28-2018

Hi there,

Sorry tried to download the file but it doesn't appear to be available. Yes I know I was slow answering this thread and apologise for that 🙂

Kind regards.