A critical error has been detected preventing proper boot PAN 3220

[DGonzalezAR]

I received a replacement firewall from another and when I tried to put it into operation this message appeared, .(

"[1K Welcome to the Maintenance Recovery Tool
[mATTENTION: A critical error has been detected preventing proper boot
[68Dup of the device. Please contact Palo Alto Networks to resolve this
[67Dissue.r support@paloaltonetworks.com    Entry Reason: System startup error.
See 'Entry Reason' for more information."

if  someone has an idea of what it can be and what I could do to fix it, beyond that I have opened a case.
But it has given me strange curiosity that a new firewall has a fault, on the other hand, I came up with the idea of doing a factory reset, but I have not yet done it, of course if someone has happened thanks for your comments

[MP18 · Accepted solution]

@DGonzalezAR 

Only thing i can suggest is to try factory reset.

Hope that can fix it.

LEe us know that PA says about this error on new firewall?

Regards

[ShahneyAlam]

You can update VM hardware specification as per PAN VM series:

https://docs.paloaltonetworks.com/vm-series/9-1/vm-series-deployment/license-the-vm-series-firewall/...

Shutdown VM machine --> Edit VM hardware specifications (as per document) --> ok --> boot