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A critical error has been detected preventing proper boot PAN 3220

L2 Linker

I received a replacement firewall from another and when I tried to put it into operation this message appeared, .(

 

"[1K Welcome to the Maintenance Recovery Tool
[mATTENTION: A critical error has been detected preventing proper boot
[68Dup of the device. Please contact Palo Alto Networks to resolve this
[67Dissue.r support@paloaltonetworks.com    Entry Reason: System startup error.
See 'Entry Reason' for more information."

 

if  someone has an idea of what it can be and what I could do to fix it, beyond that I have opened a case.
But it has given me strange curiosity that a new firewall has a fault, on the other hand, I came up with the idea of doing a factory reset, but I have not yet done it, of course if someone has happened thanks for your comments

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